Solution: customer retention

Bring customers back when tyres or service are due

Keep useful vehicle history and follow up at the right time, without maintaining a separate callback list.

  • Vehicle history
  • Date or odometer reminders
  • SMS and email
Customer service reminders by date and odometer
How TyreShop helps

A simpler way to handle this part of the day

TyreShop keeps each customer with their vehicles and past work. Set reminders by date or kilometres, then follow up by SMS or email while keeping communication preferences on the customer record.

A better way to run the day

Turn completed jobs into useful future follow-up

Customer record with linked vehicles and workshop history
After the first visit

Keep the history attached to the right vehicle

A customer can have several vehicles, each with its own tyre setup and service history, so the next conversation starts with useful context.

  • Multiple vehicles per customer
  • Tyre setup
  • Service history
Upcoming and overdue customer reminders
When work is due

Build a follow-up list from service data

Date and odometer-based reminders make due work visible without maintaining a separate spreadsheet or paper callback list.

  • Due and overdue view
  • Date-based reminders
  • Odometer-based reminders
Review requests sent after completed workshop work
In the message

Use the channel that fits the customer

Send service follow-up, job messages and review requests by SMS or email while retaining the communication history and opt-out status.

  • SMS allowances by plan
  • Unlimited email
  • Consent respected
How it works

From completed job to return visit

  1. 01

    Retain the history

    Keep each completed job with its customer and vehicle.

  2. 02

    Set what comes next

    Record a reminder by date or odometer where it makes sense.

  3. 03

    Follow up clearly

    Send the relevant message and respect the customer’s communication preference.

What helps you do it

See the TyreShop tools used here

Service reminders

Track due work and send follow-up.

See how it works

Customers and vehicles

Keep tyre setup and service history.

See how it works

SMS and email

Keep customer messages in one queue.

See how it works
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Common questions

What shop owners usually want to know

Can reminders be based on kilometres?

Yes. Service-due reminders can be based on either a date or an odometer value recorded for the vehicle.

Can I send both SMS and email?

Yes. Customer messages and reminders can use SMS or email. SMS is metered by plan, while the documented plans include unlimited email.

Does the system respect opt-outs?

The product records communication consent and opt-out status. Shops are responsible for sending relevant messages in line with Australian requirements.

Try TyreShop with the way your shop works

Start with a real job, booking or stock list and see whether it makes the day easier.